Managing the facilities of today’s high-end and high-availability data centres is an extremely demanding and complex task which is often underestimated. There is often very little appreciation and understanding of the complexities of managing today’s mission-critical data centres where downtime is not an option, especially since many of the data centres are operating at, or near, their design limits. Operations management at the facilities layer makes all the difference. Even a data centre designed to the highest redundancy level as per the ANSI/TIA-942 standard could still experience many unscheduled downtime events due to poor planning, operations, maintenance and management processes.

The CDFOM® (Certified Data Centre Facilities Operations Manager) course is a three-day course which will enable data centre managers to gain in-depth knowledge of managing data centre operations from planning to monitoring and reporting. This course breaks down the complexity of managing a mission-critical high-availability data centre facility into manageable and systematic processes. Not only are the topics covered based on international standards, the course includes best-practises by seasoned data centre professionals with many years’ experience managing global data centre facilities. The CDFOM® is an intensive course packed with a lot of information which brings tremendous value to the participants, enabling them to improve the operations of their data centre. The course is fully aligned with the DCOS® (Data Centre Operations Standard)

Audience

The primary audience for this course is someone who works, or has ambition to work, in a leadership role in data centre operations such as a data centre facilities manager, data centre operations manager, who has the responsibility to achieve and improve the high-availability and manageability of the data centre operations.

Course Benefits

After completion of the course the participant will be able to:

• Perform the needs analysis translating business requirements to data centre services
• Set-up and manage the data centre operations team
• Implement and monitor safety- and security practices
• Identify a suitable maintenance program for the data centre facility and its equipment
• Select the appropriate policies and procedures required for data centre operations
• Monitor the data centre availability, capacity and capability
• Manage and implement basic data centre projects
• Set-up and implement an environmental sustainability program
• Select an appropriate back-up site to support organizational resilience
• Identify and respond to risk in the data centre
• Manage and support the document life cycle
• Create a basic budget proposal
• Select and manage vendors and measure their performance
• Manage data centre assets