Communicating for Results

Overview of communication and its impact on professional success.

Defining result-oriented communication.

Discussing common communication challenges.

Techniques for crafting clear and concise messages.

Avoiding jargon, ambiguities, and unnecessary details.

Interactive Exercise: Practicing clarity by rewriting complex messages.

Importance of listening in effective communication.

Techniques for active listening: paraphrasing, reflecting, and clarifying.

Group Activity: Role-playing exercises on active listening.

Adapting communication style to suit audience needs and preferences.

Understanding verbal and non-verbal cues.

Exercise: Pair up and adapt a message for various audiences (e.g., managers, peers, clients).

Techniques for assertive communication.

Using tone, body language, and confidence to enhance persuasion.

Role-Playing Activity: Practicing assertive communication in workplace scenarios.

Techniques for giving and receiving constructive feedback.

Overcoming discomfort with delivering feedback.

Group Activity: Practice session on delivering feedback effectively.

Preparation for tough talks: How to approach high-stakes, sensitive conversations with confidence and clarity.

Staying calm under pressure: Strategies to manage emotions, defuse tension, and maintain control during heated discussions.

Conflict resolution through communication: Techniques to de-escalate conflicts and turn challenging conversations into productive outcomes.