4A Craft Your Leadership Style
• Lead a team
• Value servant leadership (e.g., relate the tenets of servant leadership to the team) (1.2.3)
• Determine an appropriate leadership style (e.g., directive, collaborative) (1.2.4)
• Distinguish various options to lead various team members and stakeholders & Engage and support virtual teams
• Implement options for virtual team member engagement (1.11.3)
4B Create a Collaborative Project Team Environment
• Manage project artifacts
• Determine the requirements (what, when, where, who) for managing the project artifacts (2.12.1)
• Validate that the project information is kept up to date (i.e., version control) and accessible to all stakeholders (2.12.2)
4C Empower the Team
• Lead a team
• Support diversity and inclusion (e.g., behavior types, thought process) (1.2.2)
• Inspire, motivate, and influence team members/stakeholders (e.g., team contract, social contract, reward system) (1.2.5)
• Empower team members and stakeholders
• Determine and bestow level(s) of decision-making authority (1.4.4)
4D Support Team Member Performance
• Support team performance
• Appraise team member performance against key performance indicators (KPIs) (1.3.1)
• Support and recognize team member growth and development (1.3.2)
• Determine appropriate feedback approach (1.3.3)
• Verify performance improvements (1.3.4)
• Promote team performance through the application of emotional intelligence
• Assess behavior through the use of personality indicators (1.14.1)
• Analyze personality indicators and adjust to the emotional needs of key project stakeholders (1.14.2)
4E Communicate and Collaborate with Stakeholders
• Manage communications
• Communicate project information and updates effectively (2.2.3)
• Confirm communication is understood and feedback is received (2.2.4)
• Analyze team members and stakeholders influence (1.2.6)
• Engage stakeholders and by category
• Collaborate with stakeholders
• Optimize alignment between stakeholder needs, expectations, and project objectives (1.9.2)
• Build trust and influence to accomplish project objectives (1.9.3)
• Evaluate and deliver project benefits and value
• Apprise stakeholders of value gained by the project (3.2.5)
4F Train Team Members and Stakeholders
• Build a team
• Appraise stakeholder skills (1.6.1)
• Ensure team members/stakeholders are adequately trained
• Determine required competencies and elements of training (1.5.1)
• Determine training options on training needs (1.5.2)
• Allocate resources for training (1.5.3)
• Measure training outcomes (1.5.4)
• Mentor relevant stakeholders
• Allocate the time for coaching mentoring (stakeholders) (1.13.1)
• Recognize and act on coaching mentoring opportunities (1.13.2)
4G Manage Conflict
• Interpret the source and stage of the conflict (1.1.1)
• Analyze the context for the conflict (1.1.2)
• Evaluate/recommend/reconcile the appropriate conflict resolution solution
• Define team ground rules
• Discuss and rectify ground rule violations (1.12.3)
• Build shared understanding
• Investigate potential misunderstandings (1.10.4)
• Break down situations to identify the root cause of a misunderstanding (1.10.1)