Stress and conflict, particularly in the workplace, costs money, both to the organization and to the individuals directly or indirectly involved. Today in organizations, people are being encouraged to take significant responsibility for all aspects of their work.

The ability to cope with the highly stressful circumstances under which this group works depends to a very large degree on how well they are able to handle conflict and the anger directed at them. It also depends on the ability of individuals to identify the causes of stress, and manage stress, address its causes and avoid burnout.

This internationally accredited conflict management course handles the identification of stress, symptoms, causes and management thereof, as well as developing the skills of active listening, explaining (in simple and very practical terms) the concept of Transactional Analysis, anger manifests and how it can be handled.

Learning Objectives

By Attending this Conflict Resolution course you will be able to:

• Identify different symptoms of stress and causes at work (and elsewhere), and understand the correct methods in dealing with stress and stressful situations
• Use different strategies for dealing with stress and manage/avoid burnout
• Understand and identify the effect stress has on teams and how this can be effectively managed
• Identify different types of conflict at work and know your preferred method of dealing with conflict
• Use different strategies for dealing with conflict
• Use assertive behaviour rather than aggressive or passive behaviour
• Make best use of body language, listening and oral communication
• Keep your cool, stand your ground and reach a positive resolution
• Save time – conflict holds back productivity