Gain the confidence you need to resolve a point of difference, or the advantage in the outcome of a discussion, produce an agreement upon courses of action, or bargain for individual or collective advantage. Negotiation is a process which can lead to positive outcomes and develop relationships.

This highly participative learner focused Negotiation Skills Course will arm you and your team with winning negotiation skills and tactics so you feel better prepared, more confident and have greater control in the negotiation process.

Learning Objectives

After completing Negotiation Skills Training, you will be able to:

• Explain the basic types of negotiations
• Learn the phases of negotiations & gain the skills necessary for successfully negotiating
• Apply basic negotiating concepts (WATNA, BATNA, WAP & ZOPA)
• Lay the groundwork for negotiation
• Identify what information to share & what information to keep to yourself
• Master basic bargaining techniques
• Apply strategies for identifying mutual gain
• Demonstrate how to reach a consensus & set the terms of agreement
• Deal with personal attacks & other difficult issues
• Apply the negotiating process to solve everyday problems
• Negotiate on behalf of someone else